1.Who we are and how to contact us 

1.1 This website www.eurocave.co.uk (“Site”) is operated by EuroCave Importers Ltd, a company registered in England and Wales and trading as EuroCave UK (“EuroCave UK”). Our company registration number is 02783016 and our registered office and UK store is at 57 Chiltern Street, London, United Kingdom, W1U 6ND. Our registered VAT number is GB 626 1113 78.

1.2 In these terms and conditions (“Terms & Conditions”):

”We”, ‘“us” or “our” means EuroCave UK; and

“You” or “your” means the person using our Site including any person who makes a purchase or enters into any transaction. 

1.3 If you would like to contact us about our Site or any of its content including if you have any queries or complaints about the goods, you can do so:

• By emailing us at info@eurocave.uk;

• By telephoning us +44 (0)20 7935 4679; or

• By writing to us at 57 Chiltern Street, London, W1U 6ND, United Kingdom

When you submit an order for goods in accordance with these Terms & Conditions and we accept such order, we may provide you with an order number. If you would like to contact us about an order you have placed, it will be helpful to us if you can provide the relevant order number so we can deal with your query more efficiently.

1.4 If we need to contact you for any reason, we will generally do so in writing but we may also contact you over the telephone. Please note, when we use the words “writing” or “written” in these Terms & Conditions, this includes email.

2. These Terms & Conditions

2.1 These Terms & Conditions are intended for consumers and business customers. You are:

2.1.1 a ‘“consumer” if you are an individual who is using the Site for purposes wholly or mainly outside of their business, craft or profession; or

2.1.2 a “business customer” if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.  

2.2 We do not give business customers all the same rights as consumers under these Terms & Conditions. For example, business customers cannot cancel their orders, they have different rights where there is a problem with a product and we do not compensate them in the same way for losses caused by us or our products. Where a term applies just to business customers or just to consumers, this is clearly stated.

2.3 These Terms & Conditions relate to the online supply of goods by us to you through this Site. Together with the confirmation of order and dispatch emails we send to you, these Terms & Conditions will form the agreement between you and us (“Agreement”).

2.4 These Terms & Conditions relate to your purchases for goods from us through the Site but they do not relate to your use of the Site otherwise. Please see our separate Website Terms of Use which cover general browsing and use of the Site and also our Privacy Policy which explains how your personal data may be collected and used by us when you use the Site or order goods from us.

2.5 These Terms & Conditions may be varied by us at any time by posting amended terms and conditions on the Site however the Terms & Conditions which apply to your purchase will be those Terms & Conditions at the time you submit your order to us.

2.6 Please read these Terms & Conditions carefully before you submit your order to us as they provide important information including how we will provide the goods to you, how to contact us as well as your rights in the event you wish to cancel or change your order or if there is a problem with the goods.

2.7 If you are a business customer these Terms & Conditions constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these Terms & Conditions and you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement. 

3. Orders

3.1 EuroCave UK sells wine cabinets, storage systems, glassware and other appliances intended for the preservation, storage and service of wine. The essential characteristics and the price of our goods are available on the Site.

3.2 Please refer to the Site for an explanation as to how you can place an order for goods. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process before submitting the order to us.

3.3 After you place an order for goods, you will receive an e-mail from us acknowledging that we have received your order (“Acknowledgement Email”). Please note that the receipt of an Acknowledgement Email does not mean that your order has been accepted by us.

3.4 We will confirm our acceptance of your order to you by sending you a confirmation e-mail that confirms that your order has been accepted or that goods have been dispatched (“Confirmation Email”). A binding contract between us will be formed when we send you the Confirmation Email. We recommend that you retain and print a copy of the Confirmation Email summarising the contractual information concerning your order.

3.5 If you are under the age of 16 you may not buy any goods from the Site.

3.6 In certain circumstances, we may contact you to let you know that we are unable to supply you with certain goods. This is typically for one or more of the following reasons:

3.6.1 the goods are unavailable, as set out in more detail in Availability of Goods below;

3.6.2 we cannot authorise your payment;

3.6.3 you are not permitted to buy the goods from us;

3.6.4 we are not permitted to sell the products to you; or

3.6.5 there has been a mistake in the pricing or description of the goods.

In such instance, we will not accept your order but in limited situations, it may be that your order has already been accepted, processed and payment taken from you. In this instance, we will refund you the full amount paid including any delivery costs charged to you as soon as possible, using the original payment method used.

3.7 If you have already placed an order with us but would like to make changes to it, please contact us as soon as possible and we will let you know if it is possible. If however we feel it is not possible to make the requested change, for instance because the order has already been dispatched, you may want to consider your other options as set out below in Your Right to Cancel.

3.8 In certain circumstances, we may make minor changes to our goods after your order has been placed and accepted by us, either because it is required by law or because we consider the change to be a reasonable minor change and that overall, the change will not have a material or otherwise significant impact on the goods supplied.

3.9 If we need or wish to make a more substantial change to your order, we will notify you of the change and when it will take effect. If you do not agree to the proposed change then as long as it is a major change and you have not yet received the goods you may terminate the Agreement with us and we will refund you for any goods which you have paid for but not received.

4. Availability of Goods 

4.1 Any order you may place with us on the Site is subject to availability. We cannot and do not guarantee that any product set out on the Site will be available continuously or at any specific time.

4.2 If for any reason beyond our reasonable control, we are unable to supply a particular item to you, we will not be liable to you, save that:

4.2.1  If you have not been charged for that item we will not charge you, and

4.2.2  If you have been charged for that item, we will refund you the full amount paid including any delivery costs as soon as possible, using the original payment method used.

5. Specification and Description of Goods 

5.1 We agree that any goods supplied will accord with the specifications and descriptions provided on the Site.

5.2 Certain goods supplied by us may vary in their specification in which case we will specify this on the Site and you agree that the precise specification of the goods is subject to the variation described.

5.3 If you are ordering goods from our Site, we cannot guarantee that the colours as displayed on your device will match exactly the appearance of the goods when delivered. The appearance of the goods may vary slightly from the images displayed on our Site. The packaging of the goods may also vary from any images shown on our Site.

6. Payment and Prices

6.1 The prices payable for the goods that you order are set out on the Site. If by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before you have received the Confirmation Email.

6.2 If we have accepted an order from you and there is an obvious pricing error which should reasonably be recognised as an error then we may terminate the Agreement with you, require you return the goods in question and provide you with a refund for those goods which have been paid for.

6.3 At the time you place an order on the Site, you must give authority for payment and in accordance with your chosen payment method, we may take payment from you at any time between you placing the order and us accepting your order. The credit and debit cards accepted by us will be confirmed by us when you place your order.

6.4 If you placed order for the provision of goods over time (i.e. not a one-off supply), we may take more than one payment from you as specified in the Confirmation Email.

6.5 Unless otherwise stated, the prices payable for the goods include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.

6.6 Unless otherwise stated, the prices for goods listed on our Site exclude applicable delivery charges.

6.7 If you do not pay for the goods in accordance with the terms of our Agreement with you, we may suspend the supply of these goods or any further supply (as the case may be) until they have been paid for in full.

6.8 We will submit our invoice to you by email at the time that delivery of goods is completed. Please contact us if you would like us to send your invoice to you by post, and any associated postage costs will be payable by you.

6.9 If you are a business customer you must pay all amounts due to use under this Agreement in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

7. Delivery 

7.1 For the avoidance of doubt:  

7.1.1 delivery of goods to your delivery address shall be governed by the terms under this clause 7 and (where applicable) clause 8 of these Terms & Conditions; and  

7.1.2 delivery of goods using our Click & Collect service (where applicable) shall be governed by the terms of clause 9 of these Terms & Conditions.  

7.2 Supply of our goods is limited to Great Britain (i.e. the mainland), the Channel Islands and Isle of Man.

7.3 Any delivery charges payable are set out on the Site and will be confirmed when you place an order with us for goods. For any delivery:

7.3.1 within Great Britain (for the avoidance of doubt excluding the British Isles), the delivery charge is indicated when the order is placed on the Site, unless the delivery is in an area that is difficult to access (including delivery to a location other than the ground floor of a building) we will give you an estimate of the delivery on or after the time that the order is placed on the Site; and

7.3.2 Apart for small parcels, within the Channel Islands or the Isle of Man, the delivery shall take place at the nearest maritime center/mainland port to the address specified in your order, which may give rise to additional charges payable by you and as determined by us in our invoice.

7.4 Delivery will be made to the address specified by you (or, in the case of delivery to an address in the Channel Islands or the Isle of Man, for medium and large parcel, the nearest maritime center/mainland port in relation to that address) when you placed your order with us, so please take care to specify the correct delivery address.

7.5 Subject to clause 8 below, for any delivery, we will:

7.5.1 seek to deliver the goods as soon as possible and in any event within 30 days; or

7.5.2 we will deliver the goods on the selected delivery date; or

7.5.3 we will contact you to confirm the delivery date after you have placed your order.

If we are unable to deliver the goods on an agreed delivery date we will let you know as soon as possible after we become aware of the impossibility of delivery on the agreed date.

7.6 If we or our delivery partners are able to provide you with more information in relation to delivery closer to the time of delivery, we will do so. All delivery dates are estimates unless we have agreed a specific delivery date with you.

7.7 If our supply of the goods is delayed as a result of an event which is outside our control, we will contact you as soon as we are able to using the details you provided to us when you placed an order, to inform you of the delay and likely duration of delay. If the delay is likely to be for more than 30 days, you have the right to terminate the Agreement with us and receive a refund for any goods paid for but not received.

7.8 If you have ordered goods from us, we may in some circumstances allow you to collect these directly from our premises. In this instance and for more information on when your goods are available to collect, please contact us using our contact details above.

7.9 In relation to goods ordered on our Site, you will be responsible for the goods from (a) the time delivery is made to the relevant address or collected (in accordance with these Terms & Conditions), or (b) if we cannot deliver the goods at first attempt, until we make the first attempt and you will own them once we have received payment in full.

7.10 If you make a mistake when entering the delivery address and we have not yet dispatched the supply of goods, please contact us as soon as possible and will try to rectify this but you may be required to pay certain additional delivery charges.

7.11 If you seek to change the delivery address after we have sent you a Confirmation Email, we will not be responsible to you if the goods do not reach the intended destination unless we have specifically confirmed to you in writing that we can deliver to such amended address even after the original dispatch.

7.12 In the case of goods, if no one is present when the goods are delivered and we cannot post them through the letterbox, we or our delivery partners will seek to re-arrange delivery (additional charges may be payable for re-delivery if specified when you placed your order and confirmed in the Confirmation Email) and reserve the right to leave a delivery notice in your letterbox informing you of the location to collect your delivery within a period of 15 days of the date of such notice.

7.13 In the event we are unable to contact or agree with you for re-delivery of the goods, we may terminate our Agreement on reasonable notice to you.

8. Delivery of wine cabinets

8.1 Where your order includes a wine cabinet from our product range (the “Product”), delivery of the Product will be by carrier, who will arrange a time slot/date appointment with you for such delivery.

8.2 The process of delivery of your Product is as follows:

8.2.1 delivery to the ground floor of the address specified in your order unless special arrangements have been made with us prior to the scheduled delivery date;

8.2.2 unpacking of the Product and removal of the packaging;

8.2.3 adjustment of the feet of the Product (excluding Inspiration range); and

8.2.4 installing the charcoal filter in relation to the Product,

and excludes any installation or flush-fitting of the Product. If you would like to request for the installation or flush-fitting of the Product, please contact us on the details for further information.  

8.3 In preparation of the delivery of the Product, you must ensure that:

8.3.1 fragile or delicate items (including flooring) are suitably protected and do not obstruct the delivery of the Product from taking place;

8.3.2 the final location and the route to it from a suitable parking spot is flat and reasonably unobstructed;

8.3.3 the stairwell and the width of the doors allow passage of the delivery of the Product;

8.3.4 the stairwell, if going up or down stairs has been pre-approved by us as allowing passage of the Product; and

8.3.5 the electrical installation on which the Product will be connected has to be in good condition and complies with our recommendations (as referred to in our instructions for use), or if we think necessary, as checked by a qualified electrician.

8.4 We can arrange a date prior to the scheduled date of delivery to carry out a survey at your request, at an extra cost, for the purposes of ensuring that all passages at the delivery location are adequate for the purposes of completing the delivery. You should follow any recommendations set out in such survey prior to the scheduled date of delivery and failure to do so could result in failure of delivery for which we have no liability. Any costs that we incur for retaining the Product or for the re-delivery of the Product as a result of your non-adherence to our survey recommendations will be payable by you.

9. Click & Collect service

9.1 If you are ordering goods that can only be ordered from our Site, or are within our Zalto Glassware and Accessories categories, you may be provided with an option (at step 3 of the order process) to select the “Click & Collect” service allowing for you to collect such goods from our UK store or such other location as may be specified by us. You must also have a UK billing address to use our Click & Collect service.  

9.2 Delivery of goods through our Click & Collect service is free of charge.  

9.3 If you would like to nominate an alternative pick-up person to collect the goods on your behalf, please email or telephone using our contact details set out above or available on the Site. Please ensure that you have their permission to provide their name before you contact us pursuant to this clause.

9.4 Upon receiving your order, and subject to the relevant goods being available at our UK store, we will send you an email notifying you that the relevant goods are ready for collection (“Order Confirmation Email”).  

9.5 Where you have placed a mixed order for goods to be delivered to your delivery address and for goods to be collected using our Click & Collect service:  

9.5.1 the terms governing the delivery of the goods to be delivered to your delivery address are under clauses 7 and 8 (where applicable) of these Terms & Conditions; and  

9.5.2 the terms governing the delivery of the goods to be collected using our Click & Collect service.  

9.6 Goods that are available and ordered through our Click & Collect service are usually ready for collection by the next working day of you placing your order (however actual collection dates may vary). Our UK store/other collection point (as specified to you by us) will hold on to your goods for 7 days from the date that you are sent your Order Confirmation Email (Collection Period”). We reserve the right to cancel your order if you (or your alternative pick-up person) fail to collect the relevant goods by the end of the Collection Period unless we agree with you to extend the Collection Period by an additional 7 days.  

9.7 When you or your alternative pick-up person collect your goods, you/they will be asked to provide a valid form of ID (passport or photocard driving licence). You/they may also be asked for sign for the goods.

9.8 Once your goods have been collected, you will receive an email from us confirming which goods have been collected and the name of the person that has collected them.  

9.9 If you are entitled under these Terms & Conditions or otherwise to cancel, exchange or under clause 11.4 arrange for repair or replacement of your order for goods which have been collected through our Click & Collect service, then you must return the goods to the original collection point within 30 days from the date of collection, unless otherwise agreed by us.  

9.10 We may suspend our Click & Collect service at any time and at our discretion. If you have submitted an order and opted for some or all of your goods to be delivered through our Click & Collect service, we will contact you by email setting out alternative delivery options.

10. Guarantee

10.1 This guarantee under clause 10 (“Guarantee”) takes effect from the date of your invoice (“Purchase Invoice”) on completion of the delivery of your goods (“Effective Date”) supplied by us. Please keep your Purchase Invoice safe as you will need to provide us with a copy of this should you decide to use the services provided under this Guarantee.

10.2 Your goods carry an individual identification number for the purposes of establishing their origin and authenticity.

10.3 This Guarantee covers:

10.3.1 For a period of 10 years from the Effective Date parts, labour and call-out on your goods if they are in the Royale range.

10.3.2 For a period of 5 years from the Effective Date parts, labour and call-out on your goods if they are in the Revelation range, Inspiration range or champagne cabinets.

10.3.3 For a period of 5 years from the Effective Date parts, labour and call-out on your goods if they are in the cigar humidor range.

10.3.4 For a period of 3 years from the Effective Date parts, labour and call-out on your goods if they are in any other range of cabinet or cigar humidors supplied by us.

10.3.5 For a period of 2 years from the Effective Date part, labour and call-out for your goods if they are Tête à Tête and the Modulorack.

10.3.6 For a period of 2 years from the Effective Date part and labour for your good if it is Wine Art.

10.3.6 For a period of 6 months from the Effective Date for accessories or spare parts to your goods only.

10.3.7 For a period of 1 month from the Effective Date for glassware only if the damages have occurred during transport, and if photos of the Glassware (packed and unpacked) have been taken and shared with us.

10.4 This Guarantee covers (1) repair of your goods or (2) replacement of your goods if we are unable to repair your goods. If the repair and the replacement of your goods is not practicable under this Guarantee, you can either return the goods to us or keep them, and receive a full refund of the price of the goods.

10.5 Exclusions to the Guarantee. This Guarantee does not apply if the damage to your goods:

10.5.1 is not a result of our default or negligence; or

10.5.2 is caused by exceptional circumstances outside of our control or Force Majeure Events; or

10.5.3 is normal wear and tear; or

10.5.4 is a modification of the goods by you or intervention by a third arty on the goods; or

10.5.5 is caused by deteriorations or accidents resulting from negligence, defective installation, surveillance, storage, maintenance or abnormal use or use that is not compliant with our instructions.

10.6 After-sales service. Our customer services team is dedicated to answering any questions you may have in relation to your goods, who you can contact on 020 7935 4679 (standard rate number) from Monday to Friday between the hours of 09:30am to 6pm.

10.7 Availability of spare parts. We offer a selection of original spare parts for all wine cabinets, making it possible for you to repair your Products and extend their service life. The minimum availability period on our spare parts is 11 years *

* Minimal availability from the placing on the market of the last unit of the model

11. Your Right to Cancel (as a consumer)

11.1 You cancel or change any of your current orders prior to dispatch by contacting us by email to info@eurocave.com.

11.2 Please see our returns and cancellation policy which explains your right to cancel this Agreement for the purchase or products without giving a reason and how you can exercise that right.

11.3 Under the Consumer Rights Act 2015 any products supplied must be as described, fit for purpose and of satisfactory quality.

11.4 If you wish to exercise your legal rights to reject faulty products you must tell us within a reasonable time of discovering the defect (and if the defect is reasonably apparent immediately then you must tell us within 30 days of delivery to your address or collection from the original collection point, as applicable). You will then need to return the products in person, post it back to us or (if the products are not suitable for posting) allow us to collect them from you. You will pay the costs of postage or collection. You may be entitled to a repair or replacement of the faulty products pursuant to the Guarantee, unless such repair or replacement is not permitted or practicable under the Guarantee. If you have used our Click & Collect service then you will need to return the goods to the original collection point unless otherwise agreed by us. 

12. Our liability

12.1 Subject as expressly provided in these Terms & Conditions, and where you are not dealing as a consumer, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

12.2 If you are a consumer, your statutory rights are not affected by any of these Terms & Conditions.

12.3 Any claim by you which is based on any defect in the quality of the products supplied or their failure to correspond with specification must be notified to us as soon as possible from the date of delivery (and in any case within 30 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not notify us accordingly, you will not be entitled to reject the products and we shall have no liability for such defect or failure (subject to the Guarantee).

12.4 Where any valid claim in respect of any of the items supplied which is based on any defect in the quality or condition or their failure to meet its specification is notified to us in accordance with these Terms & Conditions, we can replace or repair the items pursuant to the Guarantee, or (if repair or replacement is not permitted or practicable under the Guarantee) refund to you the price you have paid for the item, but we shall have no further liability to you.

12.5 We will not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express terms of this Agreement, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of products or their use or resale by you, except as expressly provided in this Agreement.

12.6 Our entire liability under or in connection with this Agreement shall not exceed the price of the items supplied to you.

12.7 Nothing in this clause 12 or any other of the terms in this Agreement will exclude or limit our liability in respect of death or personal injury caused by our negligence.

13. Our Right to Cancel

13.1 In certain circumstances, we may terminate the Agreement with you, for instance if you have failed to pay us for certain goods or where do you not allow us to deliver the goods (such as by failing to provide us with access as required). In such cases, you may be responsible for paying us compensation according to law.

13.2 We may also cease to supply certain products and in this case, we may terminate the Agreement but where you have already paid but not yet received them, we will reimburse you in full for the costs paid.

14. Data Protection

14.1 Your privacy and personal information is important to us. Please see our Privacy Policy (https://www.eurocave.co.uk/en/privacy-policy)which explains, when you use the Site and order goods from us, what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information as well as how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

15. Intellectual Property

15.1 Any intellectual property rights created by us or our representatives, agents or employees in the provision of goods to you are owned by us and our licensors.

15.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

16. Events beyond our control

16.1 We are not liable to you if we fail to comply with these Terms & Conditions because of circumstances beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; power outage, pandemic or epidemic, or flood, fire, explosion or accident (“Force Majeure Event”). We will notify you of the occurrence of the Force Majeure Event within 8 days of its occurrence.

17. Disputes and Applicable Law

17.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

17.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that doesn’t involve going to court.

17.3 You can submit your dispute to the Centre for Effective Dispute Resolution (“CEDR”) by going to https://www.cedr.com/. CEDR is an ADR provider we may use and is approved by the government to provide ADR services.

17.4 If you are not happy with the outcome of ADR, you can still bring court proceedings.

17.5 Relevant English law will apply to these Terms & Conditions. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms & Conditions.

18. General

18.1 No one other than a party to these Terms & Conditions has any right to enforce any of these Terms & Conditions.

18.2 We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights or our obligations under these terms.

18.3 Each clause of these Terms & Conditions will operate separate and if a court or other relevant legal authority determines that any of the clauses or provisions of these Terms & Conditions are unlawful or unenforceable then the remaining clauses or provisions will continue in full force and effect.

18.4 If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

19. Return and Cancellation Policy

This policy sets out your right to cancel your Agreement for the purchase of goods from us, EuroCave Importers Ltd (“EuroCave UK”, “we” or “us”). 

19.1. Right To Cancel Under The Consumer Regulations

19.1.1 We have explained below how you can exercise your rights to cancel your Agreement with us under the Consumer Regulations.

19.1.2 You have a right to cancel the Agreement without giving any reason, whether or not the products are faulty, and the applicable time period in which you may exercise this right will start on the day you place your order and end 14 days after you have taken physical possession of the goods ("cancellation Period").

19.1.3 To exercise the right to cancel, you must inform us by way of a clear statement (for instance by email), which includes your name, email address, details of the order, order number (if applicable), address and telephone number. You can use the cancellation form attached at the bottom of this policy, but it is not compulsory and should only be used where you wish to cancel the Agreement because you have changed your mind.

19.1.4 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the "Cancellation Period" has expired.

19.2. Effects Of Cancellation

19.2.1 If you cancel the Agreement, we will reimburse to you all payments received from you, including the costs of delivery with the exception of:

19.2.1.1 any additional costs arising if you choose an enhnced delivery option rather than the least expensive type of standard delivery offered by us and

19.2.1.2 our costs for installing any goods pursuant to the Terms & Conditions of the Agreement.

19.2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

19.2.3 For the avoidance of doubt, you will be responsible for the costs of returning the goods to us or us collecting the goods from you (whichever is applicable) following cancellation.

19.2.4 We will make the reimbursement without undue delay and not later than:

 2.4.1 14 days after the day we receive back from you any goods supplied, or

 2.4.2 (if earlier), 14 days after the day you provide evidence that you have returned the goods, or

 2.4.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the Agreement.

19.2.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

19.2.6 You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires.

19.2.7 You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary in order for you to establish the nature, characteristics and functioning of the goods.

19.3. Where You Do Not Have a Right to Cancel

Where goods have a hygiene element then you will not be entitled to cancel the Agreement under the Consumer Regulations unless the goods are defective. Glassware if unpacked will not be acceptable for cancellation.

Your right is to cancel your entire order in the case of goods which are not faulty and we reserve the right to refuse partial cancellations or returns for goods which are not faulty.

We also reserve our right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element, please contact our after-sales service team in the first instance on 020 7935 4679 (standard rate number) from Monday to Friday between the hours of 09:30am to 6pm. 

We may accept returns if the returned products are unused, intact, and ideally unopened in their original packaging in a condition which is suitable for resale. If the original packaging has been opened, we may need to arrange (at your cost) for the goods to be re-packaged in a condition which is suitable for resale, before they are returned to us.

In certain circumstances, you may not have the right to cancel the Agreement, but we may still allow you to terminate the Agreement. In these cases, we will reimburse you for those goods paid for but not yet provided or for the returned goods (as the case may be) but we are permitted to deduct an amount form this as reasonable compensation for the costs we will reasonably incur as a result of you terminating the Agreement.  

19.4. Model Cancellation Form

You can use the following cancellation form:

To: EuroCave Importers ltd (trading as “EuroCave UK”) of 57 Chiltern Street, London, W1U 6ND, United Kingdom

Email address: info@eurocave.co.uk

Telephone: +44 (0)20 7935 4679

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,

Ordered on [     ]/ received on [ ]:....................................................................................................

Order reference number for the goods:

......................................................................................................

Name of consumer(s):  

......................................................................................................

Address of consumer(s),:

......................................................................................................